Privacy Policy
Your privacy matters deeply to us. We're committed to transparent practices that protect your personal information while delivering exceptional financial services.
Information We Collect
vexoliranta collects information necessary to provide comprehensive financial services tailored to Australian market conditions. We gather data through various touchpoints during your customer journey.
- Personal identification details including full name, address, phone number, and email address
- Financial information such as income details, employment status, and banking relationships
- Transaction data and payment history related to our services
- Website usage patterns, device information, and communication preferences
- Documentation provided during account setup or service applications
We collect this information when you engage with our services, complete application forms, communicate with our support team, or interact with our digital platforms. All collection practices align with Australian Privacy Principles under the Privacy Act 1988.
How We Use Your Information
Your information helps us deliver personalized financial solutions and maintain strong customer relationships. We process data for legitimate business purposes that benefit both parties.
Primary uses include account management, service delivery, risk assessment, and regulatory compliance. We also analyze usage patterns to improve our offerings and communicate relevant updates about your accounts or new services that might interest you.
Marketing communications only reach customers who have provided explicit consent. You can adjust communication preferences anytime through your account settings or by contacting our team directly.
Data Sharing and Third Parties
vexoliranta maintains strict controls over information sharing. We work with trusted partners who help us deliver comprehensive financial services while maintaining your privacy.
Service Providers
Payment processors, technology partners, and professional service firms who support our operations under strict confidentiality agreements.
Regulatory Bodies
ASIC, AUSTRAC, and other Australian financial regulators as required by law or during official investigations.
Credit Agencies
Authorized credit reporting bodies for identity verification, credit assessments, and fraud prevention purposes.
We never sell personal information to marketing companies or unrelated third parties. All sharing arrangements include binding privacy protections that meet or exceed Australian standards.
Security Measures
Protecting your financial data requires robust security infrastructure. vexoliranta implements multiple layers of protection designed for Australian banking standards and international best practices.
Our systems use bank-grade encryption, secure data centers with 24/7 monitoring, and regular security audits by independent specialists. Access controls ensure only authorized personnel can view your information, with all access logged and monitored.
We maintain incident response procedures and backup systems to protect against data loss or unauthorized access. Regular security training keeps our team current with emerging threats and protection methods.
Your Privacy Rights
Australian privacy law grants you significant control over personal information. We provide clear processes for exercising these rights and responding to your requests promptly.
Key Rights Include:
- Access copies of your personal information held in our systems
- Request corrections to inaccurate or outdated information
- Withdraw consent for marketing communications
- Request data portability for information you provided directly
- Lodge complaints about privacy practices with our team or OAIC
Some limitations apply when disclosure would compromise security, interfere with law enforcement, or breach confidentiality obligations to other parties. We explain any limitations clearly when responding to your requests.
Data Retention and Deletion
We retain information only as long as necessary for legitimate business purposes or regulatory requirements. Retention periods vary based on information type and applicable legal obligations.
Financial records typically require seven-year retention under Australian tax law. Identity verification documents and transaction records have similar requirements under anti-money laundering legislation.
Marketing preferences and communication logs are deleted within two years of account closure unless you request earlier removal. We use secure deletion methods that prevent data recovery when retention periods expire.
International Transfers
Some service providers operate internationally, particularly for cloud hosting and specialized financial technology. All international transfers include appropriate safeguards to maintain privacy protection standards.
We use providers in countries with adequate privacy laws or implement additional contractual protections. Data Processing Agreements ensure overseas providers meet Australian privacy standards for any information they handle.
Cookie and Tracking Policy
Our website uses cookies and similar technologies to improve functionality and understand user preferences. Most cookies enhance your experience by remembering settings and streamlining future visits.
Essential cookies support core website functions like secure login and form submission. Analytics cookies help us understand popular content and identify technical issues. Marketing cookies track engagement with promotional content and personalize offers.
Browser settings allow you to control cookie acceptance, though disabling certain cookies may limit website functionality. Third-party analytics providers have their own privacy policies governing data collection.
Privacy Contact Information
Questions about privacy practices or requests to exercise your rights should be directed to our dedicated privacy team.
Address: 187 Grattan St, Parkville VIC 3010, Australia
Phone: +61418131362
Email: support@vexoliranta.com
Privacy Officer: Available Monday through Friday, 9:00 AM to 5:00 PM AEST
We respond to privacy inquiries within 30 days and provide regular updates for complex requests requiring additional investigation time.
Policy Updates
This privacy policy reflects current practices as of February 2025. We review and update privacy practices regularly to address new services, technology changes, and evolving regulatory requirements.
Significant changes receive direct notification through your preferred communication channel. Minor updates appear on our website with updated effective dates. Continued use of our services indicates acceptance of revised terms.
Major changes affecting how we use existing information require explicit consent before implementation. You always have the right to object to new uses of previously collected data.